Company Information
Contact Us
We encourage you to contact our office directly with any questions you may have regarding MendMeShop Therapeutic Products. We will do our best to answer your questions in a thorough and courteous manner.
Our Office Hours
Monday to Friday 8:00am to 8:00pm (Eastern Standard Time)
Saturday and Sunday 11:00am to 6:00pm (Eastern Standard Time)
To place your order by phone
Call us at:
- North America (toll free): 1 866-237-9608
- International calls: 1 705-445-3505
Customer Service
To reach Customer Service directly about your existing order or with general questions:
- Call: 1 705-445-3505
- Email: service@ultrasoundcure.com
Emails will be answered promptly during business hours.
Return Policy
All MendMeShop products come with a 60 Day Money Back Guarantee from date of purchase. If you are not satisfied with your purchase, simply return the item in good condition within 60 days. Please include the original receipt for a full refund (less shipping). For overseas orders, this guarantee is extended to 75 days as shipping time can be longer. All MendMeShop products come with a full 1 year warranty which can be upgraded to 5 years!
- Please call us before returning your MendMeShop products. We like to know your product(s) are coming back.
North America (toll free): 1 866 237-9608
International calls: 1 705 444-5659 - Mail* it back to us at:
MendMeShop
* If sending from the USA use the United States Postal Service
637 Hurontario Street
Collingwood, Ontario, Canada
L9Y 2N6
do not send by UPS or FEDEX - it takes longer to clear through the border if out of country, and a customs tax will be added that you will be responsible for paying. - You may wish to insure your shipment when mailing it. (We do!)
- On the shipping label, please mark clearly Return For Refund.
- Please include your name and original shipping address inside the box (sending your receipt is helpful).
- We will refund the purchase amount of the product when we receive the complete unit back - no questions asked and no restocking fees.
- We will also refund the purchase amount of all UNOPENED ultrasound gels as well.
- We are not responsible for covering the cost of return shipping.
Warranty and Repairs
To return for repair or replacement, under warranty:
- Mail* it back to us at:
MendMeShop
*If sending from the USA use the United States Postal Service
637 Hurontario Street
Collingwood, Ontario, Canada
L9Y 2N6
Do not send by UPS or FEDEX - it takes longer to clear through the border if out of country, and a customs tax will be added that you will be responsible for paying. - Please mark the box clearly as Return For Repair
- Please include your name and original shipping address inside the box along with your telephone number.
- For questions regarding your warranty please call customer service at 1 866 237-9608.
About Us
UltrasoundCure and MendMeShop are committed to the helping of people who suffer from physical injuries and painful chronic conditions.
UltrasoundCure and MendMeShop are trade names for IN.GENU Design group. We work hard to bring you these amazing products.
UltrasoundCure is the online marketing company for a variety of therapeutic products. Our purpose is to direct market products to end users internationally through the internet. We serve as a single point of contact for people who seek addtional information about the variety of products we sell. This ensures proper information is provided regarding particular medical conditions. We also maintain and develop other sites with information regarding the application of ultrasound, infrared heat therapy, hot/cold compression wraps for people who suffer from back pain, ligament injuries, tendonitis and other conditions.
UltrasoundCure.com is owned by IN.GENU design group located at 637 Hurontario St, Collingwood, Ontario, Canada L9Y 2N6
MendMeShop is the exclusive online store for international sales of the above mentioned products to the public. Our purpose is to ensure that all transactions are securely handled for all sites promoting pain relieving products on the Internet. We ensure that your order is handled securely, filled properly and delivered promptly.
Together, these two sites are able to bring you these amazing products. We ensure that you have a truly effective product, have all the information you need, and can order them securely and efficiently.
We believe so strongly in the value of our product that we offer a no hassle 100% moneyback guarantee on every purchase. If you are not completely satisfied with your products ship them back to us and we will refund the full purchase price.
All comments and feedback regarding this product are welcome. Please contact us through the appropriate channel listed above.
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